Return and Refund Policy
At Collegiate Shoppe, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return process for eligible items.
Return & Refund Summary
At Collegiate Shoppe, we want you to shop with confidence. Here is a quick summary of our return and refund policy:
- Return Period: Returns are accepted within 30 days of delivery by mail.
- Return Condition: Items must be returned in their original condition and meet our return requirements.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Restocking Fee: No restocking fee is charged.
- Refund Method: Approved refunds are issued to the original payment method.
- Refund Processing: Approved refunds are processed within 10 business days after the return is approved.
- Damaged or Incorrect Items: Please contact us promptly so we can assist with the return and resolution.
- Return Authorization: Please contact us before mailing an item back.
Please review the following Return and Refund Policy before requesting a return.
1. Return Period
Returns are accepted within 30 days of delivery by mail.
To be eligible for a return, your return request must be submitted within 30 days of the date your order was delivered.
Returns requested after the 30-day return period may not be accepted.
We recommend contacting us as soon as possible if you are unhappy with your purchase or believe there is an issue with your order.
2. Return Conditions
To be eligible for a return, merchandise should be returned in its original condition.
Returned items should generally be:
- Unworn
- Unused
- Unwashed
- Unaltered
- Free from stains, odors, makeup, or other signs of use
- In original packaging, when applicable
- Returned with original tags attached, when applicable
Items that have been worn, washed, altered, damaged, or otherwise used may not qualify for a refund.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is:
- Defective
- Damaged when received
- Incorrectly sent by Collegiate Shoppe
If you are returning an item because you changed your mind, selected the wrong size, no longer want the item, or for another reason unrelated to an error or defect, you are responsible for the cost of shipping the item back to us.
4. No Restocking Fee
We do not charge a restocking fee.
If your return is approved, no restocking fee will be deducted from your eligible refund.
5. How to Request a Return
Before mailing a return, please contact our customer service team.
Email: info@collegiateshoppe.shop
Phone: +1 903-784-4369
Please provide:
- Your full name
- Order number
- Email address used for the order
- Item you wish to return
- Reason for the return
- Photos, if the item is damaged, defective, or incorrect
Our team will review your request and provide the appropriate return instructions.
Please do not mail a return to us without first contacting our customer service team.
6. Returning an Item by Mail
Once your return has been approved, we will provide instructions for mailing the item back to Collegiate Shoppe.
Please package the item securely to help prevent damage during return shipping.
We recommend using a shipping service that provides tracking. Keep your shipping receipt and tracking information until your return has been received and processed.
Collegiate Shoppe is not responsible for merchandise that is lost or damaged while being returned by the customer.
7. Damaged Items
If your order arrives damaged, please contact us as soon as possible.
Customers should provide:
- Order number
- Description of the damage
- Photos of the damaged item
- Photos of the original packaging
- Photos of the shipping box, if applicable
Please keep the original packaging until the issue has been reviewed.
If the item is confirmed to have been damaged during delivery, Collegiate Shoppe will work with you to determine an appropriate resolution.
Customers are not responsible for return shipping costs for approved damaged items.
8. Defective Items
If you receive a defective product, please contact us promptly.
Please describe the defect and provide photographs or other information that may help us evaluate the issue.
If the item is determined to be defective, we will work with you on an appropriate resolution.
Customers are not responsible for return shipping costs for approved defective items.
9. Incorrect Items
If we send you an item that is different from the item you ordered, please contact us as soon as possible.
Please provide your order number and information about the item you received.
If the item was sent incorrectly by Collegiate Shoppe, we will provide appropriate instructions for returning the item.
Customers are not responsible for return shipping costs for approved incorrect-item claims.
10. Refund Eligibility
Once we receive your returned merchandise, we will inspect the item to determine whether it meets the requirements of this Return and Refund Policy.
If the return is approved, we will process your refund.
If the returned item does not meet the applicable return requirements, we may decline the refund and contact you regarding the available options.
11. Refund Method
Approved refunds are processed to the original payment method used to place the order.
We do not normally issue refunds to a different payment method.
The amount refunded will be based on the approved returned merchandise and the applicable terms of your order.
12. Refund Processing Time
Approved refunds are processed within 10 business days after the return is approved.
After Collegiate Shoppe processes the refund, your bank, credit card company, or payment provider may require additional time to make the funds available in your account.
The time required for the refund to appear on your statement may therefore vary depending on your financial institution.
13. Partial Returns
If you return only part of an order, only the eligible items that are approved for return will be refunded.
Items that are not returned or are not eligible for a refund will not be included in the refund amount.
14. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us before sending the item back.
Exchange availability depends on current inventory.
If the requested replacement is unavailable, we may provide another available option or process an eligible refund.
15. Sale and Final Sale Items
Some sale, clearance, promotional, or final-sale items may have specific return restrictions.
If an item is identified as Final Sale or otherwise marked as non-returnable on the product page or at checkout, it may not be eligible for return or refund unless required by applicable law.
Please review product information carefully before completing your purchase.
16. Gift Cards
Gift cards are generally non-refundable and cannot be exchanged for cash except where required by applicable law.
If you have a question about a gift card, please contact our customer service team.
17. Items Returned After 30 Days
Returns must be requested within 30 days of delivery.
Returns requested after the 30-day period may not be accepted.
If you believe there are exceptional circumstances affecting your return, please contact us and our team will review the situation.
18. Returned Packages
If a package is returned to Collegiate Shoppe because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another delivery issue, please contact us.
We will review the circumstances and determine the available options.
Additional shipping charges may apply if you request that the package be shipped again.
19. Lost Return Shipments
If you are returning an item by mail, we strongly recommend using a trackable shipping service.
If a return shipment is lost before it reaches Collegiate Shoppe, the customer may need to contact the shipping carrier and submit a claim.
Please retain your return tracking information until your return has been confirmed and processed.
20. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before the order enters processing.
Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the order may need to be handled through the applicable return process.
21. Return Inspection
When we receive a returned item, our team will inspect the merchandise.
The inspection may consider:
- Condition of the item
- Whether the item has been worn or used
- Whether the item has been washed
- Whether original tags are attached, when applicable
- Whether the item has stains, odors, or other damage
- Whether the item matches the original order
A refund will be processed after the return has been approved.
22. Shipping and Refunds
Collegiate Shoppe offers free shipping on all orders within the United States, with no minimum purchase requirement.
Because standard shipping is free, there is generally no original standard shipping charge to refund.
For approved returns, the customer is responsible for return shipping unless the item is defective, damaged, or incorrect.
23. Customer Responsibilities
Customers are responsible for:
- Submitting return requests within the applicable 30-day period
- Providing accurate order information
- Following the return instructions provided by Collegiate Shoppe
- Packaging returned merchandise securely
- Paying return shipping costs when applicable
- Keeping proof of shipment and tracking information
Following these requirements helps us process your return as efficiently as possible.
24. Consumer Rights
This Return and Refund Policy is intended to explain our standard return procedures.
Nothing in this policy is intended to limit any rights or remedies you may have under applicable federal, state, or local law.
Where applicable law provides additional consumer protections, those rights will continue to apply.
Contact Information
If you have questions about a return, refund, exchange, damaged item, defective product, or order issue, please contact us.
Store Name: Collegiate Shoppe
Address : 11 S Plaza, Paris, TX 75460, United States
Email: info@collegiateshoppe.shop
Phone : +1 903-784-4369
Online service hours :
Monday – Friday : 09 AM–05 PM (GMT-06:00) Central Standard Time Saturday : 10 AM–05 PM
Sunday:- Closed
We aim to respond to all customer inquiries within 24 hours during regular business hours
Policy Updates
Collegiate Shoppe may update this Return and Refund Policy from time to time to reflect changes in our business practices, services, or applicable requirements.
Any updated version will be posted on our website.
We encourage customers to review this policy before making a purchase and before submitting a return request.
Thank You for Shopping With Collegiate Shoppe
We appreciate your business and want every customer to have a positive experience.
If you have an issue with your order, please contact us and give our team the opportunity to assist you.
Thank you for choosing Collegiate Shoppe.
